Check you are eligible for Cashback
Cashback Claim Form
Please take care when entering your details. Incorrect or incomplete details may mean your claim is rejected. You must provide all information marked with an asterisk *
Where can I find my order reference number(s)?
Once you've ordered a package on BT.com, you should receive two order confirmation emails. The email titled "Your BT.com order confirmation" will contain your BT.com order reference which is 12 characters long and will be a mix of letters and numbers.
Can I claim even if I haven't ordered on BT.com?
No, you can only claim if you've ordered a package on BT.com
Where will my cheque be sent?
Providing you are eligible, you should receive your cheque within 45 days of your broadband installation. We will post the cheque to your installation address.
My cheque has not arrived - who do I contact?
Your original cashback claim is checked to make sure that you have ordered during a qualifying period, that you are a new broadband customer and that your broadband has installed. Once these have been checked we will organise for your cheque to be sent to your installation address. Please allow 45 days from installation for your cheque to arrive.
I ordered via a cashback site and am still waiting for my cashback. How do I organise this?
You should contact customer services at the cashback site through which you originally placed your order. This cashback cheque offer is different to a member exclusive offer via a cashback site.